Service Privacy Policy
Privacy policy
Date: 2018-10-10
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Privacy Policy


Some certain information about you and other information will be governed by China’s privacy laws and our company’s Privacy Policy. Please read carefully our Privacy Policy.


Shenzhen Gospell Smarthome Electronic CO.,Ltd (hereinafter referred to as “GOSCAM”, “We” or “us”) understand the importance of privacy to a customer. We strive to specify how we collect, use, disclose, transmit and store your information. This Privacy Policy explains our information processing practices, and it applies to all GOSCAM devices, websites or online applications (all referred to as our "Services") that refer to or link to it. Even this Privacy Policy applies to all of our services; we also have certain explicit privacy supplements for specific services that contain additional information about our information processing practices. These supplemental provisions must be observed when using related services. Your consent will be obtained when we perform other data collection and processing activities.


Please note that this Privacy Policy also applies to your use of GOSCAM devices(for which services are the same as that of our website and online applications covered by it).This Privacy Policy applies regardless of whether you use a computer, mobile phone, tablet, TV or other devices to access our services. Please be sure to read carefully, as you will agree to the practices described in it and supplemental provisions as long as you use our services. If you disagree with the practices described, please do not use our services.



(1) What kind of information do we collect?


 The information that you will provide directly: certain service will require you to provide us your information directly, such as membership registration, purchase, delivery and installation services. Information that you fill out and/or submit when you use services provided by GOSCAM platform, including your name, gender, date of birth, ID number ,phone number, mail ID ,address and related supplemental information(such as the province, city and postal code you live in).

Services such as purchase, delivery and installation: We may ask for your name, contact information, shipping address, billing address and credit card information to process your order.

Information collected during your use of services.


 In addition to the information you provide, we may collect related information about your use of our services, such as device information, log information, location information, etc., through software on your device and some other means.

Device information: When you download or use GOSCAM or its affiliate client software, or access web page using GOSCAM platform services, GOSCAM may read the information about your mobile device, including but not limited to hardware model number, IMEI number and other unique device identifiers, MAC address, IP address, operation system version and the settings of the device used to access services.

Log information: When you use GOSCAM platform services, or access GOSCAM platform web page, GOSCAM will automatically receives and records your browser and information on the computer, including but not limited to your IP address, browser type ,language used, access time and date, software and hardware features information and web page records you need.

Location information: When you download or use GOSCAM or its affiliate client software, or access web page using GOSCAM platform services, GOSCAM may read your location information, such as device's GPS signal or nearby WiFi access points and information of the mobile phone's signal transmit tower, which may be sent to us when you use certain services.


 Information from third-party: We may purchase your information from the open market (which is permitted by law) and may combine it with your other information received. If you choose to connect to third-party social network services, we may also obtain some of your information from these services.


 Other information we collect: In addition to above information ,we may collect other information about you, your devices or the use of services by other means, which will be explained to you first or get your consent before collection. This information includes that you provide when you contact with our customer service team, your response sent to us when you participate in a survey, and that we collect when you interact with GOSCAM affiliates. You can choose not to provide certain types of information, but this may affect your availability to use certain services.


(2) Use of Cookies and Web Beacon


 Cookies technology: When you visit a website related to GOSCAM platform or use services provided by it, we may identify your identity through a small data file, which is to help you save steps of repeatedly entering registration information, or help determine whether your account is safe. These data files could be Cookies, Flash Cookies, or other local storage provided by your browser or associated application (all referred to as "Cookies").


Cookie is a small file that stores information on a computer, TV, mobile phone or other devices. Place Cookies on your device can make it identify you on different websites, services, devices and/or browsing conversations. Cookies have many uses. For example, it can remember your login credentials so you don't need to enter them every time you login to a service. It helps us and third parties know which parts of our services are the most popular, because it makes us see which pages and functions that browsers visit and how much time they stay on these pages. After knowing this information, we could improve our services more effectively and provide you with a much better experience. It helps us and third parties know which ads you watched so that you will not receive same one every time you access the service. It helps us and third parties provide you with relevant content and advertising by collecting information about your use of our services and other websites and applications. If you use a web browser to access the service, you could configure settings to accept all Cookies, reject all Cookies or notify you when Cookies sent. Each browser is different, so check the browser's "Help" menu to learn how to change your Cookies preferences. Your device's operation system may also contain other Cookies controls.


Please understand that some of our services can only be implemented by using "Cookies". If your browser or browser add-on service permits, you can modify the acceptance of Cookies or reject Cookies from GOSCAM's official website, but in some cases this may affect your secure access to GOSCAM website and use services provided by GOSCAM platform.


 Web beacon technology: Web pages often contain some electronic images(called "single-pixel" GIF file or "web beacon").Using web beacon can help website calculate users volume browsing the website or accessing certain Cookies. Your browsing information will be collected, such as the page address you visit, the address of the reference page you visited earlier, the time you stayed on a page, your browsing environment and display settings, etc..


(3 ) How do we use your information?


  We may use collected information for below purposes:


① Register for you or your device


② Provide services or functions you required


③ Provide customized content and give recommendation based on your past use of our services, including but not limited to sending products and services information via mail, SMS, WeChat, phone, etc., or displaying you personalized third-party promotional information through the system, or, with your consent, share information with GOSCAM's cooperation partners so they can also send you information about their products and services.


④ Marketing information, for example, send product usage reminders or product marketing information from time to time based on your product usage.


⑤ Evaluate and analyze markets, customers, products and services (including asking for your opinions about our products and services, and conducting customer’s surveys): We may combine personal information from certain service with other service information to provide you with more personalized services. For example, in order to provide you with a broader social circle, we need to use, share or disclose some of your information.


⑥ Understand how users use our services so that we could improve our services and develop new products and new services.


⑦ Provide maintenance services for your devices.


⑧ Provide free draws, prize contests or promotions under laws permission.


⑨ We may use your personal information to prevent, detect, investigate fraud, endanger security, illegal or violate our agreements, policies or rules with us or our affiliates to protect you, our other users, or us or our affiliates legal rights.


⑩ Other uses with your consent


(4) How do we share your information?


  Your information will not be disclosed to third parties for their respective independent marketing or commercial purposes without your consent. However, it may be disclosed to following entities:


① Affiliates. Your information may be shared in Gospell Group affiliates.


② Business partners. We may share your information with trusted business partners, including wireless carriers. These entities may use your information to provide services you required, to anticipate your preferences, and may also provide you with promotional materials, advertisements, and other materials.


③ Service provider. We may disclose your information to companies that provide services to us or on our behalf, such as companies that assist us in processing bills or send mails on our behalf, but these entities can only use your information to serve us.


④ Other parties required by law to protect or protect our services. In some cases we may disclose your information to other parties.


⑤ Obey the law or obey the mandatory legal procedures(such as search warrants or other court orders)


⑥ Confirm or enforce compliance with our service strategy; and protect the rights, property or security of GOSPELL, our affiliates, business partners or customers.


⑦ Other parties related to corporate affairs. We may disclose your information to third parties during company merger, transfer or bankruptcy.


⑧ Other parties that have obtained your consent. In addition to the disclosures described in this Privacy Policy, we may share your information with third-party when you agree to share or make a sharing request.


⑨ Your right of choice: We offer a variety of options for how we use your information. You can choose whether to accept our promotional information according to the unsubscribe prompt. Alternatively, you can choose from the settings, or visit relevant website.


(5 ) How do we keep your information safe?


To keep your information safe, we strive to take reasonable physical, electronic and administrative security measures to protect it so that it is not leaked, corrupted or lost, including but not limited to SSL, information encryption storage and data center access control. We also take strict management of employees or outsourcers who may be exposed to your information, including but not limited to taking different authority control based on different positions, signing confidentiality agreements with them, and monitoring their operations. GOSCAM will provide corresponding security measures to protect your information according to the existing technology. GOSCAM will do its best to keep your information from being leaked, corrupted or lost.


Your account has security feature, please keep your account and password safe. GOSCAM will ensure your information not lost, not abused and not altered by security measures such as backing up to other servers and encrypting user password. Despite the listed security measures, please understand that there are no "perfect security measures" on the information network.

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